Position - Non-Fault Claims Handler
Location - Countrywide Vehicle Rentals - Glasgow
Salary - £25k starting (higher salary negotiable based on experience)
Contract - Full time - Permanent
About Us:
Countrywide Vehicle Rentals is a leading provider of vehicle rental and repair solutions, specialising in servicing insurance non-fault claims. Based in Glasgow with national coverage, we pride ourselves on delivering exceptional service to our clients, ensuring seamless claims processes and customer satisfaction

Key Responsibilities:

• Handle end-to-end non-fault insurance claims, ensuring compliance with industry standards.
• Manage credit repair and credit hire processes, coordinating with insurers, repairers and clients.
• Liaise with all parties involved to ensure swift and accurate claims resolution.
• Maintain accurate records and documentation for all claims.
• Provide exceptional customer service, addressing client queries and concerns promptly.
• Stay updated on industry regulations and best practices

Requirements:

• Proven experience in non-fault claims handling, specifically within the insurance sector.
• In-depth knowledge of credit repair and credit hire processes.
• Strong communication and negotiation skills.
• Excellent organisational skills with attention to detail.
• Ability to work under pressure and manage multiple claims simultaneously.

What we offer:

• Competitive starting salary of £25,000 with higher pay available based on experience.
• Performance related bonus scheme.
• Supportive and collaborative team environment.
• Company pension.
• Opportunities for professional development and career progression.
• Modern office facilities in Glasgow.

How to Apply:
If you have the expertise and passion to excel in non-fault claims handling, we’d love to hear from you! Please send your CV and a cover letter detailing your relevant experience.
Countrywide Vehicle Rentals is an equal opportunities employer.
Job Types: Full-time, Permanent
Pay: £25,000.00-£37,938.29 per year

Benefits:

• Company pension
• Employee discount
• Transport links

Experience:

• Claims Management: 3 years (required)

Work Location: In perso

• Handle end-to-end non-fault insurance claims, ensuring compliance with industry standards.
• Manage credit repair and credit hire processes, coordinating with insurers, repairers and clients.
• Liaise with all parties involved to ensure swift and accurate claims resolution.
• Maintain accurate records and documentation for all claims.
• Provide exceptional customer service, addressing client queries and concerns promptly.
• Stay updated on industry regulations and best practice