What You'll Be Doing

• You'll investigate claims, assess information, make fair and informed decisions, and work closely with customers, retailers, suppliers and repair partners to deliver the best possible outcomes.
• You'll use your communication, problem-solving and decision-making skills to manage a varied caseload, balance customer needs with policy requirements, and ensure claims are handled efficiently, fairly and professionally.
• Manage warranty claims from first contact through to resolution, delivering a seamless customer experience.
• Support customers by phone and email, providing clear guidance and managing expectations throughout the claims process.
• Review claim information and evidence to make fair, accurate and consistent decisions.
• Coordinate with technicians, retailers, suppliers and internal teams to arrange repairs, replacements or settlements.
• Maintain accurate records and ensure all claim activity is documented appropriately.
• Recognise vulnerable customers and handle sensitive situations with empathy and professionalism.
• Support continuous improvement by identifying opportunities to enhance processes and customer outcomes.
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