Key Responsibilities

• Handle claims cradle to grave on both a delegated and non-delegated basis.
• Ensure an exceptional claim service is delivered to each and every Client.
• Deal with phone calls and correspondence efficiently.
• Review and if necessary challenge Insurer decisions on liability.
• Responsibility for your own claims portfolio ensuring you handle claims in line with our service level agreements, service standards, values and (where applicable) the delegated authorities.
• Build relationships with our insurers, suppliers, clients and across Howden.
• Support the team with knowledge share & coaching.
• Ensure that the Claims Manager is fully aware of all issues or complaints.
• Ensure that full compliance of our standards is maintained at all times.
• Keep up-to-date with new products and new markets.
• Be an advocate of Howden.
• To be the main contact for certain Clients.
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