The role

As a Claims Handler at INSHUR, you’ll take ownership of a diverse portfolio of third-party motor claims, including personal injury, playing a key role in delivering fast, fair, and data-driven outcomes. You will work in a modern, tech-enabled environment where you’re trusted to make decisions, challenge the status quo, and help shape how claims are handled from first notification through to settlement.

This role reports to the Claims Team Leader and sits within a friendly, collaborative team of claims professionals.

We're based in Brighton, with a remote working model. You'll come into the office for training, events and to see your work colleagues.

What You'll Do

• Manage end-to-end claims: Take full visibility and control of third-party motor claims from first notification through to settlement, covering both damage and personal injury elements.
• Drive confident claim resolutions: Make sound liability decisions and navigate claims to resolution using a strong commercial mindset.
• Negotiate optimal outcomes: Effectively negotiate with third parties, insurers, and legal representatives to achieve the right result at the right cost.
• Leverage a digital-first approach: Build strong relationships across the insurance market while influencing claim outcomes digitally.
• Collaborate across teams: Work closely with product, data, and operations teams to identify emerging trends and elevate overall claims performance.
• Optimise processes through tech: Use technology and data insights to streamline workflows, reduce friction, and enhance the overall customer experience.