Are you customer focussed? Is a customer at the centre of your thoughts?
Are you ready to join an exciting team in a hybrid / remote environment?
Then this is the role for you!
We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client..
As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.

What you will be doing?

• Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
• Establish timely reserves within authority limit by estimating value of claims
• Identify potential Recovery and Fraud claims
• Maximise Productivity within the Team
• Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
• Negotiate settlement of claims within authority limits
• Contribute to a positive and supportive team culture

QUALIFICATIONS

• The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament
• A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues
• Self-motivated with the ability to work as part of an office based or remote team
• Excellent time management and organisational skills
• Good decision making skills
• Previous call centre experience is essential
• Previous property insurance experience preferred but not essential

• Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service
• Establish timely reserves within authority limit by estimating value of claims
• Identify potential Recovery and Fraud claims
• Maximise Productivity within the Team
• Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
• Negotiate settlement of claims within authority limits
• Contribute to a positive and supportive team cultur