Key Responsibilities

• Proactively contact non-fault third parties and promote repair and mobility solutions.
• Build positive relationships with customers through effective communication and support.
• Negotiate with third-party representatives and suppliers to achieve fair and commercially beneficial outcomes.
• Manage claim progression, including ongoing repair and hire activity.
• Assess liability and identify opportunities for cost recovery.
• Identify and investigate potential fraudulent claims, escalating concerns where appropriate.
• Ensure claims are settled efficiently whilst maintaining high levels of customer service.
•