Full job description

Job Overview

We are seeking a dedicated and proactive First Response Advisor to join an expanding team of claims handlers. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support and advising them on processes. Your primary responsibilities will include handling inquiries, resolving issues, determining liability, and ensuring a positive customer experience. The ideal candidate will possess strong communication and negotiation skills.

Responsibilities

• Previous Motor Claims First Response experience is required and essential
• Respond promptly to customer inquiries via phone and email, ensuring a high standard of phone etiquette.
• Accurately enter and maintain customer data in our systems.
• Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
• Engage in upselling opportunities by identifying additional products or services that may benefit the customer.
• Communicate effectively with customers to ensure their concerns are addressed in a timely manner.
• Maintain a thorough understanding of our products and services to provide informed support.
• Collaborate with team members to improve processes and enhance customer satisfaction.
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