Description

• Manage insurance claims from first notification through to settlement, ensuring a professional and efficient customer experience.
• Assess claim validity by reviewing policy coverage, terms, conditions, and supporting documentation.
• Investigate claims by gathering evidence, obtaining statements, reviewing reports, and liaising with relevant parties.
• Ensure all claims are handled in accordance with company procedures, regulatory requirements, and service level agreements.
• Accurately record claim information and maintain up-to-date case notes within claims management systems..
• Identify potentially fraudulent claims and escalate concerns in line with fraud prevention procedures.
• Instruct and manage external suppliers, including repairers, engineers, medical experts, and loss adjusters where required.
• Meet individual productivity, quality, and customer service targets.
• Handle customer complaints and complex claim queries, seeking resolution in a timely manner.
• Provide guidance and support to colleagues on claims processes, policy interpretation, and best practices where appropriate.
• Contribute to continuous improvement initiatives to enhance claims processes, customer satisfaction, and operational efficiency.
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