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Claims Handler at Taurus
Victoria, Victoria, Australia -
Full Time

Start Date

Immediate

Expiry Date

09 Feb, 27

Salary

45000.0

Posted On

11 Nov, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Financial Services & Insurance

Description
  • Key ResponsibilitiesAct as the primary point of contact for clients submitting claims, guiding them through the process from notification to settlement
  • Manage a caseload of predominantly commercial property and casualty claims, keeping all parties updated throughout
  • Register, document, and progress claims accurately within Acturis
  • Liaise with insurers, loss adjusters, and other third parties to drive claims towards fair and timely resolution
  • Challenge insurer decisions and negotiate on behalf of clients where appropriate
  • Prepare and deliver quarterly claims reports for designated clients, including claims experience summaries and trends
  • Keep brokers and directors informed of significant claims and potential issues on their accounts
  • Maintain accurate, complete claims records to support renewal negotiations and client advice
  • Ensure compliance with FCA regulations and internal company procedures


  • Qualifications & Experience5+ years' experience in retail insurance claims handling, within a brokerage or insurer
  • Strong knowledge of commercial property and casualty claims processes
  • Confident and experienced using Acturis
  • Comfortable producing client-facing claims reports and presenting claims data clearly
  • Excellent accuracy and attention to detail, with strong organisational skills
  • A clear, professional communicator who can support clients through difficult situations
  • Positive, proactive approach to supporting both clients and colleagues

How To Apply:

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Responsibilities