The Role

As a Claims Handler, you'll manage motor claim tasks by exception, working within your remit to reach accurate indemnity and liability decisions and keeping customers updated throughout. Using your technical expertise, negotiation skills and strong communication, you'll make sure decisions are made efficiently, fairly and in line with regulatory standards and business objectives.

What You'll Be Doing

• Handling allocated motor claim tasks in line with our philosophy, processes and service standards.
• Making and taking inbound and outbound customer calls.
• Making indemnity and liability decisions to achieve the best outcomes for customers and the business.
• Controlling claims costs through robust negotiation and strong use of evidence.
• Communicating confidently with customers, third parties and suppliers.
• Maintaining accurate records, reserves and task management so claims progress in a timely way.
• Working within agreed authority limits and escalating when appropriate.
• Collaborating with colleagues and business partners to achieve positive outcomes.
• Staying up to date with FCA, DPA and TCF requirements and always ensuring compliance.
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