Claims Lead Performance Analyst at Gore Mutual Insurance
Cambridge, ON N1R 5T3, Canada -
Full Time


Start Date

Immediate

Expiry Date

10 Oct, 25

Salary

0.0

Posted On

11 Jul, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Insurance

Description

NEXT HORIZON IS HERE. FUELED BY INVESTMENTS IN TALENT AND TECHNOLOGY, OUR BOLD STRATEGY TO TRANSFORM IS NEARLY COMPLETE.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.
Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.
The role of the Lead Performance Analyst is to lead the creation, implementation and execution of our insurance claims file review program, including designing tools, program implementation, reporting and continuous improvement. This position is accountable for supporting the delivery of a best in class claims handling processes. This role will obtain both qualitative and quantitative metrics that can be provided to the Claims Performance Manager in order to identify areas of improvement, innovation and to improve processes. This position will also contribute to the learning and development program in Claims by providing insights and supporting training programs based on feedback from key stakeholders. This position will also manage vendor quality assurance on behalf of the Claims function.

Responsibilities

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