Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
We are looking for someone to lead our Accident Benefit claims team in the West, merging technical knowledge with a customer centric focus. This role incorporates strategic planning as well as ensuring that appropriate procedures, processes, and tools are embed and performed by the team. The successful candidate must make data driven decisions to lead, while being responsible for the technical and people leadership of staff within the Healthcare claims units.
The successful candidate will have strong people leadership and engagement skills, validated execution capability, while showing initiative and creativity. The candidate must demonstrate the strategic mindset required to take our claim results to the next level.
Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.
Does this sound like something you are interested in? Read on!

What you’ll do:

• The core function of this role is to lead a team of accident benefits claim adjusters.
• This position works closely with other FLM’s to establish and implement AB claim strategies that will mitigate risk, rehabilitate claimants, and provide an excellent customer experience.
• Responsible for the technical, performance and professional development of their team.
• Provides input on technical training content / programs.
• Build, plan, and implement claims management processes that support appropriate claim resolution.
• Responsible for addressing customer services inquiries from brokers, insureds, vendors, and/or legal representatives.
• Working with other departments on special initiatives and projects, provide input on project committee and steering committees, as required.

What you’ll bring:

• Accident Benefits experience preferred
• Validated Leadership skills in coaching/development of peers.
• Strong data analytical skills, to enable effective decision making.
• Excellent interpersonal skills, showing leadership but also vulnerability.
• Outstanding problem-solving skills (experience with data analysis an asset).
• Excellent communication skills, required to effectively articulate complex issues to colleagues, business leaders and external partners.
• Innovative mindset
• Coaching abilities
• Self-motivated
• Customer service oriented
• Driven to help others succeed
• Desire to continually develop self and others

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

LI-MP1 #LI-Hybri

• The core function of this role is to lead a team of accident benefits claim adjusters.
• This position works closely with other FLM’s to establish and implement AB claim strategies that will mitigate risk, rehabilitate claimants, and provide an excellent customer experience.
• Responsible for the technical, performance and professional development of their team.
• Provides input on technical training content / programs.
• Build, plan, and implement claims management processes that support appropriate claim resolution.
• Responsible for addressing customer services inquiries from brokers, insureds, vendors, and/or legal representatives.
• Working with other departments on special initiatives and projects, provide input on project committee and steering committees, as required