ABOUT US

Our client manages a diverse portfolio of residential and commercial property portfolios across the UK, delivering exceptional service to their tenants, leaseholders, and commercial partners. Given the business growth, they are now seeking a Claims & Litigation Officer to join our in house team and take ownership of property related claims and legal matters.
This is a key role for someone with a keen eye for detail, strong organisational skills, and a solid understanding of legal processes around property, insurance, and liability.

ABOUT YOU

Our client is looking for someone who can bring clarity and structure to complex cases, and work collaboratively with colleagues across departments.

THE ROLE

You’ll be responsible for managing a varied caseload of insurance claims and litigation matters across our residential and commercial estate. This includes property damage, tenant disputes, personal injury claims, and professional liability cases. You will liaise with legal advisors, insurers, property managers, and contractors to ensure claims are handled efficiently and in line with company and regulatory standards.

KEY RESPONSIBILITIES

• Manage and coordinate property related claims from notification through to resolution
• Investigate incidents, gather evidence, and liaise with internal teams and external stakeholders
• Support or lead responses to legal claims, liaising with solicitors, insurers, and courts where required
• Maintain up-to-date records on all active cases, ensuring deadlines and protocols are met
• Identify risk trends and recommend improvements to reduce future exposure
• Provide advice and support to property management teams on liability, insurance coverage, and litigation risks
• Ensure compliance with relevant legal, regulatory, and insurance obligations