Claims Management Officer (RACQ Insurance) at IAG AUS

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Claims Management, Communication, Problem-Solving, Decision-Making, Time Management, Computer Skills, Emotional Resilience

Industry

Insurance

Description

Create impact as a Claims Management Officer From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. YOUR ROLE We’re looking for multiple Claims Management Officers to join our dedicated team within the Insurance division, supporting Motor Claims and Assessing, and Property and Niche Claims. As a Claims Management Officer, you’ll be the first point of contact for members and third parties who’ve experienced a loss. A key part of your role will be identifying and managing recovery opportunities ensuring that claim costs are proactively triaged, managed, and recovered where possible. You’ll act as a referral point for complex decisions, collaborate with internal and external stakeholders, and ensure outcomes align with our values and compliance standards. This is a Full Time, Permanent position based in Brisbane, Eight Mile Plains with flexible working arrangements to support team goals and customer needs. You’ll start your journey with a comprehensive induction and ongoing development to help you thrive. Work Hours & Availability This role operates on an 8.5-hour shift schedule, between 7:00 AM and 5:30 PM, Monday to Friday. After the training period, you will have the opportunity to work from home three days a week. Start Date: November 10, 2025 Make sure to discuss all internal applications with your current manager before applying. ABOUT YOU We’re looking for people who bring energy, empathy and resilience. You’ll thrive in this role if you have: 1–3 years’ experience in customer service or claims management Strong communication, problem-solving, and decision-making skills Confidence handling emotionally charged situations Ability to manage multiple complexity levels and workloads Excellent time management and computer skills Previous experience in insurance or recoveries is a bonus ON OFFER Joining RACQ Insurance you’ll have access to: Boosted superannuation with 13% as standard Up to 50% off personal insurance Hybrid work and flexi-time options available Welcome Back cash bonus when returning from parental leave Discounts on retail, travel and health items Dedicated growth programs, including the award-winning IAG Academy ABOUT US As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. We’re ready for you. Apply today.

Responsibilities

As a Claims Management Officer, you will be the first point of contact for members and third parties who have experienced a loss. You will identify and manage recovery opportunities, ensuring that claim costs are proactively triaged and recovered where possible.