Claims Manager at Allianz Global Corporate & Specialty SE

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Handling, Risk Assessment, Policy Interpretation, Strategic Claims Handling, Team Leadership, Analytical Skills, Negotiation Skills, Customer Service, Communication Skills, Interpersonal Skills, Technical Guidance, Workload Oversight, Performance Support, Collaboration, Artificial Intelligence Understanding

Industry

Financial Services

Description

Whatever your strengths, we bring out the best in you. Allianz is a leading global provider of comprehensive insurance and financial solutions for individuals and businesses in over 70 countries. Our continued success can be attributed to having talented and committed people, each of whom anticipates and prompts positive change and development in our organization. We, Allianz Global Corporate & Specialty SE Hong Kong Branch, are now seeking a talented and highly-motivated individual to join our organization as: CLAIMS MANAGER, SHORT TAIL CLAIMS Description: Independently manage a diverse portfolio of complex local and international property, engineering and construction claims. The position will serve as a key liaison between internal departments, insured clients and brokers, ensuring clear communication and effective resolution of claims. Deliveryof exceptional client servicing, including risk assessment, policy interpretation and strategic claims handling is expected. There will be collaboration with our China and Reginal Claims Teams, as well as engagement with large international clients. The position requires working alongside industry experts in a collaborative global environment. The successful candidate will also be required to lead and mentor a team of two claims professionals- providing technical guidance, workload oversight, and performance support to ensure a high standard of claims servicing. This role is perfect for a driven individual seeking to expand their expertise in handling high impact complex claims. Responsibilities Independently handle claims efficiently (local and Multinational claims) in accordance with company service standards, procedures and guidelines Participate in site inspections for claims Assessment of appropriate claims reserves in accordance with company reserving philosophy Instructing and continuous monitoring the perf ormance of the service providers whilst exercising ind ependent adjudgment from claims perspective Compile claims statistics and perform claims portfolio analysis Attend clients facing activities for brokers/clients and conduct internal and external meetings and trainings. Closely liaise with business units to update claims development/trend and support them in their business development activities Regular communications with other team members and active discussions on claimsissues and o bserv ations Participate in the company's claims related and other projects/initiatives Providing general assistance and support to management in the general running of claims operations (eg case sharing, providing claims data, responding to queries form other business functions etc). Requirements: Degree or professional qualification holder in civil engineering or related disciplin Insurance Professional qualification preferred (e.g. ACII/FCII) Minimum 5 years' engineering and construction claims handling experience Prior team leadership experience- coaching, delegation and ability to foster efficient and organised collaboration Strong analytical and negotiation skills Proactive mindset, capable of working independently and part of a team Excellent customer servicing mindset and skills Languages: (i) Native or bilingual English and Cantonese capabilityis essential and (ii) Business level in spoken Mandarin Excellent communication and interpersonal skill A basic understanding of artificial intelligence (AI) and its potential applications in business is essential. A competitive remuneration and benefits package will be offered. Please send your application, with details of current and expected salary, to: Human Resources Division, Allianz Global Corporate & Specialty SE Hong Kong Branch at career@allianz.com.hk Personal data collected will be used for recruitment purpose only 78927 | Customer Services & Claims | Professional | Non-Executive | Allianz Commercial | Full-Time | Permanent

Responsibilities

Independently manage a diverse portfolio of complex local and international property, engineering, and construction claims while serving as a key liaison between internal departments, insured clients, and brokers. Lead and mentor a team of claims professionals, ensuring high standards of claims servicing and effective resolution of claims.