Join Australian Retirement Trust as a Claims Manager - Death Benefit Claims in Melbourne, and make a lasting impact in a permanent, full-time role supporting members through life’s most critical moments.

ABOUT US

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We’ve created an environment where you can be yourself and do amazing work. It’s that simple.

As the Claims Manager – Death Benefit Claims, you’ll manage a portfolio of death benefit claims end-to-end on behalf of the Trustee. This includes overseeing notifications, assessments, and benefit payments while ensuring timely and sensitive communication with all stakeholders. You’ll resolve issues, approve claims within delegated authority, and deliver exceptional service to Australian Retirement Trust customers and third parties.

Day to day, you’ll:

• Conduct the notification process; determining insurance eligibility, the insurer on risk, issuing claims information and forms for all claims.
• Demonstrates critical thinking and application of an objective, outcome-focussed approach to claims management while mitigating risk and being sensitive to customer needs and expectations.
• Effective and timely review of insurer and fund recommendations and challenging when appropriate.
• Implementation of proactive claims management strategies to assist in effective and timely completion of claims handling requirements.
• Effective management of claims portfolio in addition to working as a team to meet customer demands.
• Engaging customers and third parties through their preferred channels for all aspects of the claim decision, including processing insurance proceeds, payment of claims, additional information and communication of outcome.
• Monitoring and evaluating the completeness and accuracy of tasks in accordance with compliance standards and reporting identified breaches and incidents.
• Understand and interpret insurance policy documents.

This role is a permanent opportunity.