Claims Manager/Handler for a Claims Management Service Company (250912_EHC) at TGY Trade Virtual Assistants Opc

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Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Insurance, Negotiation, Communication, Client Advocacy, Documentation, Problem Solving, Organizational Skills, Attention To Detail, Tech-Savvy, Process Improvement, Time Management, Collaboration, Client Support, Evidence Gathering, Multi-Tasking

Industry

Outsourcing and Offshoring Consulting

Description

Remote position Position: Claims Intermediary/Handler for a Claims Management Service Company Company Overview: We are currently seeking a Claims Intermediary/Handler to join our team on a full-time, remote basis. You will be responsible for overseeing and managing all aspects of the claims process, ensuring timely and accurate resolution of claims for our clients. Key Responsibilities Manage the end-to-end insurance claims process, from lodgement through to resolution. Advocate for clients by challenging underpaid claims and negotiating fair outcomes with insurers. Provide regular updates and support to clients, ensuring transparency and confidence. Coordinate inspections, gather documentation, and collate evidence to strengthen claims. Prioritise and manage multiple cases at once, ensuring all deadlines are met. Record and maintain detailed case notes to ensure compliance with company and insurer requirements. Collaborate with internal teams to ensure smooth handovers, accurate reporting, and strong client outcomes. Identify and recommend process improvements to enhance efficiency and service delivery. What Were Looking For Proven background in claims management, insurance, or a closely related field. Strong communication and negotiation skills, with a client-first mindset. Ability to balance multiple priorities while maintaining accuracy and compliance. Highly organised, detail-oriented, and proactive in solving problems. Tech-savvy and comfortable working in a remote environment. Preferred: Experience with property insurance claims in Australia. Familiarity with tools such as RingCentral, Zendesk, BuilderTrend, WeatherWatch, HailTrace, or similar claims/project management software. Perks & Benefits: Permanent Morning Shift (Monday-Friday) Opportunity to work with a dynamic team & diverse clients Work from anywhere with a stable internet connection Bi-Monthly Payouts Opportunity to earn incentives & bonuses Outstanding people culture & non-toxic work environment Opportunities for growth & career advancement

Responsibilities

The Claims Manager/Handler will oversee and manage all aspects of the claims process, ensuring timely and accurate resolution of claims for clients. Responsibilities include advocating for clients, coordinating inspections, and managing multiple cases while maintaining compliance.