Key Responsibilities

• Own and manage complex, high-value, or technically challenging claims across specialty lines from initial notification through to final settlement.
• Act as the first-line referral point for the team on policy coverage, liability, quantum, and strategy, providing clear guidance to resolve customer disputes.
• Review and approve claims decisions within your delegated authority limits, running quality assurance file reviews to maintain pristine handling standards.
• Authorize claim payments within your delegated limits while tracking reserves and monitoring for leakage or potential financial risks.
• Deliver technical coaching, share knowledge, and assist with the onboarding of new claims colleagues to level up team capabilities.
• Track referrals, contribute to management reporting on claims trends, and recommend sharp process improvements to the Claims Oversight Manager.
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