Do you have insurance claims experience and available for interim work? Or are you perhaps a recent graduate looking to make your mark in the insurance industry? We have a unique opportunity that combines both Claims management and claims marketing available on a contract basis for 6 months. The role can be based in our Glasgow, Manchester or Birmingham office.
In this hybrid position, you will play a vital role in supporting our Claims team to deliver exceptional claims services to our customers. Your work will span multiple lines of business, allowing you to collaborate closely with professionals in Claims, Underwriting, and Business Management.
The role is split evenly between supporting customer claims relationships and engaging in claims marketing activities, providing a well-rounded experience throughout the duration of the contract.

Key Responsibilities:

• Working with internal and external stakeholders to deliver Claims Customer Relationship Management by way of resolving queries, managing escalations, reporting and other key activities for the role
• Be the local advocate within the local claims team and be the gatekeeper for any local claim service issues or queries raised by the team, escalating as appropriate.
• Support the continuous development of the claims proposition and delivery of the claims service and be involved in training of our customer value proposition.
• Problem solves and co-ordinate the activity on claims service issues on a variety of accounts and supports the CCRM in resolution of queries.
• Maintain regular contact with designated brokers to champion Chubbs’ claims service.
• Assist in the admin functions within the team such as monitoring the list of non-standard claims bulletins, working alongside the CCRM to ensure these are published to meet KPI performance
• Support the EMEA Claims Relationship Director and the CCRM team with Claims Marketing activities
• Degree, equivalent or insurance industry experience
• Understanding of insurance, claims environment, ideally with multinational experience or
• Equivalent experience in a comparable industry or a background in marketing
• A self-starter with strong problem-solving, relationship management, and teamwork skills.
• Excellent time management abilities and prioritization skills to thrive in a hybrid working environment.
• Strong written and presentation skills to convey ideas effectively.
• Experience working with diverse stakeholder groups is beneficial

We offer in return!
Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, hybrid working options, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program.
Integrity. client focus. respect. excellence. teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally

• Working with internal and external stakeholders to deliver Claims Customer Relationship Management by way of resolving queries, managing escalations, reporting and other key activities for the role
• Be the local advocate within the local claims team and be the gatekeeper for any local claim service issues or queries raised by the team, escalating as appropriate.
• Support the continuous development of the claims proposition and delivery of the claims service and be involved in training of our customer value proposition.
• Problem solves and co-ordinate the activity on claims service issues on a variety of accounts and supports the CCRM in resolution of queries.
• Maintain regular contact with designated brokers to champion Chubbs’ claims service.
• Assist in the admin functions within the team such as monitoring the list of non-standard claims bulletins, working alongside the CCRM to ensure these are published to meet KPI performance
• Support the EMEA Claims Relationship Director and the CCRM team with Claims Marketing activities
• Degree, equivalent or insurance industry experience
• Understanding of insurance, claims environment, ideally with multinational experience or
• Equivalent experience in a comparable industry or a background in marketing
• A self-starter with strong problem-solving, relationship management, and teamwork skills.
• Excellent time management abilities and prioritization skills to thrive in a hybrid working environment.
• Strong written and presentation skills to convey ideas effectively.
• Experience working with diverse stakeholder groups is beneficia