Claims Motor Damage Manager - Enterprise at Allianz Global Corporate & Specialty SE

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Handling, Leadership, Customer Service, Coaching, Development, Regulatory Compliance, Performance Management, Process Improvement, Vendor Management, Quality Assurance, Robotics, AI, Complaints Management, Team Management, Operational Support, Trend Analysis

Industry

Financial Services

Description

About Allianz Allianz is a trusted insurance company, serving over 800,000 customers in Ireland for over 100 years. Our success is driven by our 700+ employees in Allianz Ireland. We offer flexibility and support to help you excel, with a hybrid working model based in Elm Park, Dublin 4. Proudly recognized as a Great Place to Work, we won the Super Large Category in the 2025 Awards and are one of Ireland's Best Workplaces for Women and Health & Wellbeing. The Opportunity We are looking for a Team Manager to lead the Motor Damage Team, a vital part of our business that provides expert advice and support to our customers when they need us most. You will manage a dedicated team, offering tailored solutions and proactive assistance for complex claims. As the Motor Damage Manager, you'll report into and collaborate with the Senior Damage Manager and other Claims Managers to identify trends and drive innovations that enhance the customer journey. You should be passionate about team culture and skill development, motivated to lead your team to excel Key Responsibilities: Manage team workload to consistently meet quality and service metrics. Develop performance and development plans, support talent and succession planning, and empower the team to identify operational and process improvements. Collaborate with Claims leadership to implement efficiencies aligned with the Allianz Customer Model. Implement vendor contracts and monitor service delivery against KPIs. Monitor ALAE spend, sharing insights with relevant teams. Ensure compliance with CPC in claims handling and support staff through MCC qualification. Oversee claims quality assurance with operational support. Utilize robotics and AI to enhance the Claims experience. Supervise the Complaints Management process and coordinate formal responses. Represent Allianz in external forums, aligning with best practices. Key Requirements / Skills & Experience Essential: Minimum 3 years' claims handling experience, ideally within Damage claims Minimum 2 years' leadership experience CIP, Dip CII, Grandfathered or ACII qualification Proven track record of Customer Service delivery against relevant targets Desirable: Excellent presentation skills Demonstrable coaching/ development skills Familiarity with the local regulatory context and requirements. What you can expect from us: Generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, travel benefits, and a well-connected location with onsite staff parking and provided lunches. Allianz plc. is regulated by the Central Bank of Ireland.

Responsibilities

Manage the Motor Damage Team to provide expert advice and support for complex claims. Collaborate with leadership to implement efficiencies and enhance the customer journey.