Possess strong customer service experience and seeking a fast-paced varied role? Looking to be an integral part of a supportive and dynamic team? If so, this opportunity to join our Commercial Property Claims team could be your next career move!
This is a 11-month contract with the opportunity to move into a long-term position company wide. The remuneration package for this role is $82,000 per annum (inclusive of 12% superannuation).
As a Commercial Property Claims Officer, you will be managing a portfolio of commercial property claims. You will take ownership of the claim from lodgement to finalisation whilst delivering a Best-in-Market claims experience to our customers. You will be dedicated to helping our customers get back to focusing on their business after a loss, whilst providing outstanding customer service and claims management solutions.

• Managing inbound and outbound calls from customers, suppliers and intermediaries (including brokers) relating to commercial property claims
• Case managing a portfolio of claims post lodgement to finalisation with accountability for delivering exceptional customer service and managing claim cost
• Providing timely claim updates to customers, intermediaries and claims stakeholders
• Reviewing reports to identify next steps for the claim
• Communicating with various internal and external stakeholders
• Using product disclosure statements to determine claims acceptance
• Resolving internal and external issues and complaints
• Recording accurate claims information into claims management systems