Claims Officer at GWA Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention to detail, Problem-solving, Communication, Customer service, Data entry, Reporting, Process improvement, Time management, Conflict resolution, Inventory management

Industry

Wholesale Building Materials

Description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time. Claims Officer Full-time | Prestons | Hybrid working · Flexibility to split time between home and office · Competitive pay and employee benefits · Supportive workplace that values balance The role Join our Prestons‑based Finance team as a Claims Officer on a full‑time basis. This is a hands‑on role with clear responsibilities and timeframes. You’ll manage customer claims from start to finish, working with internal teams and customers to resolve issues accurately and fairly. What you’ll be involved in Entering, scanning and attaching claims into the system Investigating delivery discrepancies in line with business rules Working with sales, warehouse, distribution, customer service, credit teams, customers and freight forwarders to resolve claims Coordinating inspections for stock‑related claims Processing credit notes, rejection letters and return orders within agreed timeframes Responding to emails and phone enquiries in a timely, professional way Identifying opportunities to improve claims processes Providing feedback and reporting to the Claims Manager What you’ll bring You enjoy organised, detail‑focused work and take ownership of seeing tasks through to completion. You’re comfortable picking up the phone to clarify details and you're practical in how you approach problem‑solving. You’ll bring: Strong attention to detail and a solutions‑focused approach Confidence communicating with customers and internal teams The ability to manage multiple claims and work to clear priorities Clear and professional written communication About GWA GWA designs and supplies bathroom, kitchen and laundry products, including Caroma, Methven, Dorf and Clark. We offer a supportive, team‑based workplace with a strong focus on customers and quality. What you can expect Hybrid working options Competitive remuneration Structured onboarding and training Lots of learning and development opportunities Great Rewards program with discounts and cashback Bathroom & more product discounts Volunteer and Community Service Leave Health and wellbeing support with 24/7 app access Apply now to join a team with clear expectations, good support and work that makes a genuine contribution. Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position. GWA Group has a long history of innovation and dedication which goes all the way back to 1886. We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture. At GWA, we're not just a company, we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.

Responsibilities

The Claims Officer will manage customer claims from start to finish, including investigating delivery discrepancies and coordinating stock inspections. They will also process credit notes and rejection letters while collaborating with internal teams and freight forwarders to resolve issues.