Claims Officer in GCC Bucharest at Allianz

, , Romania -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Assessment, Fraud Detection, Customer Communication, Reporting, Analytical Skills, Problem-Solving, Attention to Detail, Decision-Making, Commercial Awareness, Artificial Intelligence, MS Office, Finance Knowledge, Policy Knowledge, Resilience, Customer Focus, Personal Organization

Industry

Financial Services

Description

What you do Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit Conduct fraud detection activities Identify and Report Sanction involved parties Conduct fraud detection activities Identify and Report Sanction involved parties Handles any Appeal, Customer Query and Complaint by formulating a written reply Apply Commercial Gestures as Requested by Commercial Department Takes care of a written argumentation in case of fully or partially rejected cases Escalation to local teams and including account manager in case of unresponsive customers (chasing) Communicating (written)/ via phone calls towards PH - Broker/Debtor Manage Monitoring of Non-Inclusive Files Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files. Get evidence of policyholders’ collection actions Reporting Create, generate and provide local Claims and Collections reports allocated by the Head of C&C Manage the reporting and sent data to the requestor * Gather of data needed for report, * Ensure complete and accurate reported data * Analyze the data, justify variations and deviations if and when requested * Adjust and improve standard business reporting whenever necessary * Ensure timely production and development of the reports KPI's What you bring Educational requirements Bachelor’s degree in administration, Finance / Accounting, Law, Insurance or Mathematics Functional knowledge knowledge of claims processes and specific systems basic policy knowledge very good English level required proficient user of MS Office, especially in Excel We value candidates who can combine their Artificial Intelligence knowledge with creative problem-solving skills to deliver innovative solutions. Business expertise 1-3 years’ experience in claims assessment, finance or bank activities Interpersonal skills comfortable with numbers, analytical skills with attention to details and decision-making skills good communicator/ ability to convince about decisions taken ability to stay calm under pressure and occasionally manage higher volumes of work with accuracy very good problem-solving skills Customer Focus and Centricity Resilience Risk Taking Personal Organization Skills - the ability to organize tasks according to priorit Looking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes.

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Responsibilities

The Claims Officer analyzes mandatory documents and conducts claims assessments in line with applicable processes. They also handle customer queries, manage reporting, and monitor collection activities.