Claims Officer in GCC Bucharest at Allianz Global Corporate & Specialty SE

, , Romania -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Assessment, Fraud Detection, Customer Communication, Data Analysis, Problem Solving, Attention to Detail, Decision Making, Customer Focus, Resilience, Personal Organization, Commercial Awareness, AI Awareness, MS Office, English Proficiency, Analytical Skills, Risk Taking

Industry

Financial Services

Description

What you do • Analyzes the mandatory documents and information and conducts the claims assessment or settlement in line with Euler Hermes Claims applicable processes and rules • Require, when necessary, missing/ additional documents / information directly to the policyholder/ broker/ Local Business Unit • Conduct fraud detection activities • Identify and Report Sanction involved parties • Handles any Appeal, Customer Query and Complaint by formulating a written reply • Apply Commercial Gestures as Requested by Commercial Department • Takes care of a written argumentation in case of fully or partially rejected cases • Escalation to local teams and including account manager in case of unresponsive customers (chasing) • Communicating (written)/via phone calls towards PH - Broker/Debtor • Manage Monitoring of Non Inclusive Files: • Monitor, advice and track the collection activities of the Policyholders according to the obligations agreed in the policy for such files. • Get evidence of policyholders collection actions Reporting • Create, generate and provide local Claims and Collections reports allocated by the Head of C&C • Manage the reporting and sent data to the requestor * Gather of data needed for report, * Ensure complete and accurate reported data * Analyze the data, justify variations and deviations if and when requested * Adjust and improve standard business reporting whenever necessary * Ensure timely production and development of the reports KPI's What you bring Educational requirements • Bachelor degree in Administration, Finance / Accounting, Law, Insurance or Mathematics Functional knowledge • Knowledge of claims processes and specific systems • Basic policy knowledge • Very good English level required • Proficient user of MS Office, especially in Excel Business expertise • 1-3 years experience in claims assessment, finance or bank activities Interpersonal skills • Comfortable with numbers, analytical skills with attention to details and decision making skills • Good communicator / ability to convince about decisions taken • Ability to stay calm under pressure and occasionally manage higher volumes of work with accuracy • Very good problem solving skills • Customer Focus and Centricity • Resilience • Risk Taking • Personal Organization Skills - the ability to organize tasks according to priority • "Looking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes."

Responsibilities

The Claims Officer analyzes mandatory documents and conducts claims assessments in accordance with company processes. They also handle customer queries, manage reporting, and monitor collection activities.