Primary Details
Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here

Careers

• Location: Parramatta
• Permanent Full Time

The opportunity
An opportunity for an experienced Public Liability Claims Officer with Personal Injury experience to join our Liability Claims Team.
Your new role
QBE Insurance currently have the opportunity to join the business in the role of Claims Officer within our SA/WA Liability Claims space.
This role is pivotal to the team’s success, proactively supporting our claims philosophy and strategy, managing end to end personal injury and property liability claims and acting within legislative requirements to support the SA and WA Liability Claims unit in achieving its targeted objectives.
Please note this role may require some travel.

The key responsibilities for this role include the following, but not limited to:

• Pro-active and efficient management of the claims process, resulting in accurate completion and validation of claims
• Managing SA and WA Liability Claims.
• Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed
• Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public
• Ensuring compliance with relevant statutory guidelines and standards
• Initiation and completion of any recoveries from third parties
• Self-audit of claims files to ensure positive internal audits
• Response to enquiries in an accurate, timely, professional and courteous manner within Privacy guidelines

About You

To be successful in this role, you will have:

• Legal qualifications will be advantageous, however, not necessary.
• A background in Public Liability/Personal Injury claims.
• Experience with attending Informal Settlement Conferences, Mediations and Trials.
• Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage and product liability claims.
• Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings
• Ability to engage, instruct and work with relevant providers including lawyers, loss adjusters and consultants
• An understanding of, and demonstrable application of, the General Insurance Code of Practice
• Ability to build and maintain strong client/customer relationships
• Good problem-solving skills - ability to interpret technical / investigation reports to make sound business decisions
• Ability to participate in alternative dispute resolution

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance.
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com
Skills:
Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder Management
Application Close Date: 12/06/2025 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

The key responsibilities for this role include the following, but not limited to:

• Pro-active and efficient management of the claims process, resulting in accurate completion and validation of claims
• Managing SA and WA Liability Claims.
• Interpreting policy coverage and determining if coverage applies to claims submitted, escalating issues as needed
• Establishing and maintaining good client relationships with the insured, brokers, investigators, solicitors and the general public
• Ensuring compliance with relevant statutory guidelines and standards
• Initiation and completion of any recoveries from third parties
• Self-audit of claims files to ensure positive internal audits
• Response to enquiries in an accurate, timely, professional and courteous manner within Privacy guideline

To be successful in this role, you will have:

• Legal qualifications will be advantageous, however, not necessary.
• A background in Public Liability/Personal Injury claims.
• Experience with attending Informal Settlement Conferences, Mediations and Trials.
• Sound technical understanding and ability to manage a diversified portfolio of bodily injury, property damage and product liability claims.
• Understanding of underwriting procedures for a diversified liability portfolio and a proven ability to understand and interpret relevant policy wordings
• Ability to engage, instruct and work with relevant providers including lawyers, loss adjusters and consultants
• An understanding of, and demonstrable application of, the General Insurance Code of Practice
• Ability to build and maintain strong client/customer relationships
• Good problem-solving skills - ability to interpret technical / investigation reports to make sound business decisions
• Ability to participate in alternative dispute resolutio