Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here Careers

SKILLS:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance
Application Close Date: 29/07/2025 11:59 PM
How to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

YOUR NEW ROLE

As a Liability Claims Officer your role is pivotal to the team’s success, proactively driving our claims philosophy and strategy and acting within legislative requirements to support the unit in achieving its targeted objectives.

The key responsibilities for this role include the following, but not limited to:

• Manage the claims process efficiently, ensuring accurate and timely claim resolution.
• Assess policy coverage and escalate issues as needed to ensure fair outcomes.
• Build strong relationships with clients, brokers, investigators, and other key stakeholders.
• Ensure compliance with all relevant laws and industry standards.
• Handle recoveries from third parties to maximise claim outcomes.
• Conduct self-audits of claims files to maintain high internal audit standards.
• Respond to enquiries promptly, professionally, and in line with privacy guidelines.

To be successful in this role, you will have:

• Previous experience in Property Damage & Liability Claims is preferred
• Experience within the insurance industry
• Basic knowledge of the insurance industry and claims processes.
• Strong organizational, time management, and communication skills to meet deadlines in a fast-paced environment.
• Excellent analytical, negotiation, and problem-solving abilities.
• Proven ability to build and maintain strong client relationships and participate in alternative dispute resolution