Claims Officer at QBE Insurance Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional Collaboration, Managing Performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers Location: Parramatta, NSW Type: Fixed Term Contract - 12 months Hybrid Working The opportunity At QBE it’s not just what we do, but how we do it – we are a diverse team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is a great opportunity to be part of a fantastic team in the Corporate Fleet space. Ideally you will have some experience in insurance claims and a passion for motor. About QBE We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice • Life Leave, supporting the life events we all experience, leaving your annual leave for rest. Your new role • Promote QBE’s products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values • Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnerships • Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome • Deliver high quality customer service and develop a good working relationship with all customers and service providers • Process claims in line with set procedures and policies for a prompt and effective outcome • Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively • Enhance and develop your own technical expertise with support and participate in professional development and training where required About you • Knowledge of general insurance and previous experience within insurance claims • Strong customer service skills with a highly considerate approach • A passion for making a difference and helping people in their time of need • An engaging and courteous phone manner with the ability to type and talk concurrently • Ability to handle multiple and competing tasks to meet customer needs • Excellent organisational skills with the ability to critically assess and analyse tasks. Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: • ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice • Life Leave, supporting the life events we all experience, leaving your annual leave for rest To learn more about benefits of working with us, click here. How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com. To keep an eye on future opportunities with QBE through our careers page Careers | QBE Insurance Group, as your background and expertise could be a great fit for other roles down the line. you can sign up for job alerts. Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Application Close Date: 31/03/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.

Responsibilities

The role involves processing claims according to set procedures and policies to ensure prompt and effective resolution while fostering great relationships with customers and stakeholders. This includes delivering high-quality customer service and managing claims efficiently using appropriate internal and external specialists.