Claims Officer at QBE Insurance Group

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional Collaboration, Managing Performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Location: Melbourne Permanent role with full time hours Hybrid working The opportunity We have an exciting opportunity for a Claims Officer to join QBE’s Liability Claims Team in a fast‑track Property Damage role. This position is well suited to candidates with experience in property claims, including complex or fast‑track property damage environments, who are looking to broaden their claims experience in the liability space. In this role, you’ll manage Property Damage liability claims, ensuring matters are handled accurately, fairly and in line with legislative and internal requirements. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role Manage Property Damage liability claims end‑to‑end, from initial assessment through to resolution Review claim details, assess coverage, and progress matters through the claim’s lifecycle Interpret policy information and escalate more complex matters when required Build and maintaining strong relationships with insureds, brokers, investigators, solicitors and the general public Ensure claims are handled in line with statutory obligations, internal standards and privacy requirements Support recoveries from third parties and respond to enquiries in a timely and professional manner About you Experience managing complex property or fast‑track property damage claims and/or legal qualifications Strong attention to detail, with the ability to assess information and make sound decisions Willingness to learn liability concepts and build technical capability in this space Excellent written and verbal communication skills Comfortable working with underwriting procedures, policy wordings, investigation reports and the General Insurance Code of Practice Able to manage a diverse claims portfolio, working collaboratively with internal and external stakeholders, with strong organisation, time management and prioritisation skills Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Rewards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. Apply now and let’s make it happen! If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Application Close Date: 26/03/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 26 countries around the world. Learn more about QBE Careers today.

Responsibilities

The Claims Officer will manage Property Damage liability claims end-to-end, from initial assessment through to resolution, ensuring they are handled accurately and fairly. This includes reviewing claim details, interpreting policy information, and building strong relationships with various stakeholders.