Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here Careers
Location: Open to any QBE office Nationally

SKILLS:

Application Close Date: 17/06/2025 11:59 PM
How to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

YOUR NEW ROLE

• Promote QBE’s products and services through fostering great relationships with customers and stakeholders, showcasing our QBEDNA and company values
• Provide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, agents, organisations, and partnerships
• Process claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcome
• Deliver high quality customer service and develop a good working relationship with all customers and service providers
• Manage claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectively
• Enhance and develop your own technical expertise with support and participate in professional development and training where require

To be successful in this role, you will have:

• Previous experience in customer service, administration and/or call centre role
• An understanding of general insurance in property and previous experience within insurance claims is highly advantageous although not mandatory
• Strong customer service skills with a highly empathetic approach
• A passion for making a difference and helping people in their time of need
• An engaging and courteous phone manner with the ability to type and talk concurrently
• Ability to handle multiple and competing tasks to meet customer needs
• Excellent organisational skills with the ability to critically assess and analyse task