Claims Officer at QBE Insurance Group

Dongara, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Negotiation, Problem Solving, Prioritization, Detail-Oriented, Claims Settlement, Collaboration Tools, Critical Thinking, Risk Assessments, Insurance Policies, Managing Performance, Data Privacy, Intentional Collaboration, Standards Compliance

Industry

Insurance

Description

Primary Details Time Type: Full time Worker Type: Employee Hybrid working (2 days a week in the office) Permanent Role Full time hours Monday - Friday Location Parramatta NSW and Melbourne NSW Please see more information about QBE careers here Careers The opportunity We currently have an exciting opportunity for customer focused individual to join our third-party management motor claims team. This is a rare entry level role into the insurance industry. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. About the role: Identify suitable mobility solutions for third parties Collect necessary information to progress a claim and determine liability Provide a valued service to third parties, increasing satisfaction Communicate effectively with various internal and external stakeholders Improve QBE’s reputation to promptly pay valid claims and provide quality customer service Reduce claims life cycle About you Individuals with experience in customer service Claims handling experience is a bonus but not essential Experience with motor insurance is a bonus but not essential Ability to communicate effectively with a positive and upbeat attitude Strong written and verbal communication skills Excellent negotiation skills The ability to prioritise and balance multiple tasks Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here. Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com. Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Application Close Date: 27/02/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world. Learn more about QBE Careers today.

Responsibilities

The Claims Officer will identify suitable mobility solutions for third parties and collect necessary information to progress claims and determine liability. They will also communicate effectively with various stakeholders to improve customer satisfaction and QBE's reputation.