Claims Operations Leader*.

You will be responsible for the claims handling organization and lead the team's activities to ensure effective and efficient service delivery. In this important role, you will monitor the department's processes and strategic direction. You will manage the impact and implementation of changes to achieve operational goals and increase process efficiency. This is a great opportunity to explore new and better ways to maximize operational leverage and continuously create greater value for internal stakeholders and, above all, for our Marsh customers.

Claims Operations is a key part of Marsh Germany's overall claims function, responsible for handling smaller and high-frequency claims.

These are your benefits:

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• A secure, permanent employment contract in a work environment that highly values ​​diversity, sustainability and social commitment.
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• Employer-funded company pension scheme, capital-forming benefits, 24/7 group accident insurance, discounted rates for various insurance policies
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• Job bike, a large discount portal and much more
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• Flexible working hours, 30 days of vacation + additional days off on Christmas Eve and New Year's Eve and a half-day of individual time off
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• Mobile working from home, the office or on the go with flexible working hours, individually tailored to your needs.
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• Regular get-togethers (after-work drinks, running groups, company parties, etc.) and team events
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This is what makes the position special:

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• You will lead Claims Operations strategically and operationally, ensuring the achievement of set goals. You are responsible for the vision, leadership, and strategic direction, and act as a hands-on leader.
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• You manage the team, capacities, resources and budget to sustainably ensure service quality, efficiency and customer satisfaction.
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• You drive change processes, innovations and the continuous optimization of structures, processes and workflows.
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• You will work closely with regional and international management teams as well as internal and external stakeholders to ensure smooth and customer-oriented claims handling.
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• You coach, develop and support employees and promote knowledge transfer and collaboration within and outside the department.
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• You will act as the central point of contact for escalations as well as for technical and procedural questions.
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• You manage stakeholder relationships, build strong partnerships to secure consensus and successfully implement change processes.
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• You will monitor the optimal allocation of roles, costs, and locations within Germany and establish collaboration with our Centers of Excellence.
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• You monitor the development and implementation of the target organization for claims settlement, optimize the location structure and manage the annual budget.
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This is what makes you who you are:

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• You have more than 10 years of management experience in claims management, ideally in the insurance industry.
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• You bring sound experience in transformation environments and in the successful support of change processes.
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