Claims Operations Manager at Chubb

Devonport-Takapuna, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance claims, Leadership, Data analysis, Reporting, Process improvement, Automation, Stakeholder management, Financial judgement, Commercial acumen, Team management, Customer experience, Workflow optimization, Strategic planning, Change management, Innovation

Industry

Insurance

Description

About the role This is a key leadership role at Chubb Life New Zealand, sitting at the centre of claims performance, customer outcomes, and operational improvement. As Claims Operations Manager - Lump Sum & Performance, you will lead a team of Claims Consultants while using data, insight, and technology to lift performance and improve the way work gets done. This is more than a people leadership role. It is an opportunity to shape the future of claims operations. You will identify trends, improve workflows, strengthen reporting, and turn insight into action. You will also help drive smarter ways of working, including process improvement, automation, and innovation across the function. Working closely with the Head of Customer Engagement, the wider leadership team, and key internal and global stakeholders, you will play a visible role in driving change. Your work will directly influence service delivery, team effectiveness, and customer experience. In this key role you’ll * Lead and lift a high-performing claims team * Drive better claims and customer outcomes * Turn data into action and performance gains * Simplify processes and improve service delivery * Influence stakeholders across the business and globally * Champion automation, innovation, and continuous improvement To be successful and grow in this role, you will ideally bring the following * Proven leadership in insurance claims * Strong command of claims operations * Excellent data and reporting capability * Strong commercial and financial judgement * Credibility with senior stakeholders * A track record of building strong teams Location: Wellington or Auckland Role Type Full Time, Permanent Benefits on offer when you join Chubb Life NZ * Flexible working * Group Life, Trauma, Income, Healthcare and Travel Insurance * Additional annual leave * Bonus + Stock Purchase options * Wellbeing subsidy and partner discounts * Endorse my cause & payroll giving Chubb Life NZ’s commitment to you * We will demonstrate care for our people and selflessly support your growth and development. * We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone, regardless of location. * We invest in our people through great work experiences, opportunities for projects and assignments, and a commitment to formal development. Why you’ll love working for Chubb Life Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East. At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders. We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed, respected, and valued, where we wear our Rainbow Tick with pride. We place customers at the heart of what we do. We support our customers by listening and understanding their needs, communicating honestly and clearly, and striving to make decisions free of personal bias. We take feedback seriously and commit to promptly put things right if we get them wrong. Learn more about Life at Chubb [https://www.chubb.com/nz-en/about-chubb/chubb-life-in-new-zealand/join-us.html] Our Values Across the world, Chubb is guided by our five key values * Integrity, Customer focus, Respect, Excellence, Teamwork Applications are reviewed as they are received, and as such, the role may close prior to the deadline date. #ChubbLifeNewZealand #LI-AH2

Responsibilities

Lead a high-performing team of Claims Consultants to drive operational excellence and improve customer outcomes. Utilize data, technology, and process innovation to streamline workflows and enhance service delivery across the organization.