Claims Operations Manager at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Leadership, Workers Compensation, Strategic Planning, Talent Management, Succession Planning, Risk Mitigation, Performance Metrics, Client Relationship Management, Operational Improvement, Staff Engagement, Business Planning

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview About the role As a Claims Operations Manager, you’ll provide day-to-day leadership and management of the Workers Compensation Victoria claims operations team to achieve superior claims outcomes in line with WorkSafe scheme objectives. You’ll play a significant role in ensuring the effectiveness and efficiency of claims management activities with a large team of over 200 staff, while developing direct report and staff capability. The role is critical to delivering the highest level of operational performance through supporting the consistent implementation of high-quality operational practice and operational improvement strategies across the business. How you'll make an impact Your responsibilities will include: Contributing to the development, implementation and revision of a Personal Injury Strategic plan that supports Gallagher Bassett’s vision and goals In conjunction with the General Manager, accurately assessing claims operations functional responsibilities, competitive strengths and vulnerabilities. Contributing to the business planning function for Workers Compensation Victoria, with a primary focus on ensuring the development, implementation and ongoing monitoring of key areas of responsibility under the plan, to achieve claims operational efficiency and effectiveness. Working closely with the General Manager to shape the local culture through high levels of staff engagement, with a view to increasing staff satisfaction levels and building pride Implementing claims operating standards and practices that are responsive and adaptable to evolving business needs Developing and implementing a claims operations talent management and succession plan Managing claims operations across a large team by establishing clear objectives and key results, all while recognising and rewarding exceptional performance. Focussing on building and maintaining client relationships both individually and within your team environment. Identifying and mitigating key business risks within the Victorian Claims Operations About you We are looking for an engaging, innovative and forward-thinking Senior Leader who also has: Demonstrated track record in a high impact leadership role leading large teams, combined with high level of workers compensation and/or claims management experience Experience in leading performance through qualitative and quantitative metrics Demonstrated experience in connecting information to identify patterns or trends that require corrective action across people, operations, performance, culture and finance Demonstrated experience in recruiting, developing and retaining individuals, teams and organizational talent Knowledge of general business and administrative practices and managing cost effective business activities Deep understanding of the applications regarding the Workplace Injury Rehabilitation and Compensation Act 2013/Accident Compensation Act 1985 Industry and role specific tertiary qualifications will be supportive of your application What we can offer you: Flexible, hybrid work arrangements Paid Parental Leave, Reproductive leave, Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers! Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities Fitness Passport Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Birthday Club - have a day off during your birthday month as a gift from GB! How to Apply If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.

Responsibilities

Lead the Workers Compensation Victoria claims operations team of over 200 staff to achieve superior claims outcomes. Develop and implement strategic plans, operational standards, and talent management strategies to improve efficiency and effectiveness.