Claims Phone Support at Crum & Forster

Glastonbury, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

50600.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claim Adjudication, Customer Service, Active Listening, Verbal Communication, Written Communication, Claim Setup, Document Submission, Inquiry Response, Key Performance Indicators, Disaster Recovery, Customer Advocacy, Microsoft Office, Cloud Base Systems

Industry

Insurance

Description

Crum & Forster Company Overview Travel Insured International (TII), a Crum & Forster company, is hiring for a Claims Analyst. Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Small Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. This is an entry to mid-level position designed to allow the appropriate candidate to grow and develop skills and expertise and transition to more complex claim handling responsibilities. Works under general supervision and reports to a Team Leader and/or Manager. Achieve superior customer service and claim handling at the most reasonable cost/efficiency by completing essential claim adjudication tasks including denying, settling, or requesting payments for claims based on coverage and proof of loss.] Information about the Role, Line of Business and Team: Provide excellent claim call center service and support to Travel Insured customers and travel agents as well as supporting claim unit personnel to achieve unit service goals. Job Description What you will do: Provide daily phone coverage for the Claims 800 number to service and support Travel Insured customers and travel agents Assist customers by setting up claim first notices, advising on requirements for a complete submission of required documents and the process for sending applicable claim forms by email and/or mail Provide accurate and timely answers to routine claim inquiries with appropriate notations in all appropriate TII systems Document complex inquiries and claim status calls and forward to the appropriate claim unit member Meet and exceed Key Performance Indicators, including department objectives and service levels Provide professional and continuous feedback to management on global training needs Serve as a member of the disaster recovery call center team Perform other related duties as needed to fulfill job and unit needs Serve as a customer advocate in all interactions to provide an outstanding Customer Experience What YOU will bring to C&F: Knowledge of principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction Strong active listening skills demonstrated by giving full attention to what other people are saying Ability to communicate information verbally and in writing so that others will understand the message being conveyed Requirements: High school degree or equivalent One to two years of prior customer service experience Knowledge of and familiarity with Microsoft office software and Cloud base systems Familiarity with claims, imaging and workflow systems is a plus What C&F will bring to you What C&F will bring to YOU: Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness including your physical, mental and financial wellbeing A core C&F tenant is owning your career development so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $26,900 to a maximum of $50,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-MU1 #LI-REMOTE

Responsibilities

The role involves providing daily phone coverage for the Claims 800 number to service customers and travel agents, setting up first notices of loss, and advising on required documentation. Responsibilities also include answering routine claim inquiries accurately, documenting complex issues, and striving to achieve superior claim handling efficiency.