BIRMINGHAM – HYBRID

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.
Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

WHAT WE’RE LOOKING FOR

We are looking for an individual with high levels of customer service and empathy, that has a good eye for detail and problem solving. You will demonstrate ‘customer first’ principles in your day to day role.
You’ll also be able to demonstrate:
Knowledge of accident/insurance claims management
Competent IT skills, good working knowledge of Microsoft Office, especially Excel.
Good verbal and written communication skills
Good organisational skills and attention to detail
Resilient, able to stay calm under pressure.

ABOUT THE ROLE

Working in a new team you will be responsible for handling accident claims from our customers, making sure they are kept up to date throughout the process of their claim. We are unique in that we are now in-sourcing our claims management, instead of outsourcing any support, making this an exciting opportunity for someone interested in the next step into customer service.

SOME OF YOUR KEY RESPONSIBILITIES WILL INCLUDE:

Working in a recently formed team to deliver results from a brand-new system.
Effectively manage Accident Management claims following First Notification of Loss to ensure vehicles are back on the road in a timely manner.
Efficient and competent user of the Accident Management CMS (claims management system)
Be first point of contact for customers and suppliers during the repair process, to ensure high level of customer satisfaction and service delivery.
Provide regular updates to customers, ensuring effective communication.