Claims Recovery Supervisor at Allianz Global Corporate & Specialty SE

Puslinch, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

64141.0

Posted On

16 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Team Development, Performance Management, Analytical Skills, Problem-Solving, Communication, Interpersonal Skills, Customer Service, Organizational Skills, Time Management, Technology Proficiency, Process Improvement, AI Tools, Workflow Coordination, Customer Satisfaction

Industry

Financial Services

Description

Are you a dynamic leader with a passion for mentoring and inspiring teams? We're on the hunt for a Claims Recovery Supervisor who can lead a talented group of Recovery Associates to new heights in customer service excellence and operational success. What you will do: Lead and inspire your team of Recovery Associates, fostering an environment where performance thrives, customer satisfaction soars, and professional growth is a priority. Conduct regular one-on-one meetings and team check-ins to keep everyone on the same page, boost engagement, and nurture a positive, collaborative culture. Monitor performance, identify training needs, and provide guidance to ensure continuous improvement and development. Coordinate daily tasks and workflows, ensuring your team meets service levels, quality expectations, and productivity targets. Identify and recommend process improvements to enhance efficiency and effectiveness, making every day better than the last. Be the go-to resource for your team, providing support, answering questions, and resolving issues with ease. Oversee adherence to internal procedures and service standards, keeping a close eye on key performance indicators. Manage high-profile cases and authorize high-dollar claims. Utilize AI tools (like ChatGPT or similar) to streamline workflows, solve problems efficiently, and boost team productivity. What you will bring: An associate’s degree or equivalent combination of education and relevant work experience, plus at least 3 years in a customer-focused call center environment. Minimum 2 years of leadership or supervisory experience, with a proven track record in coaching, team development, and performance management. Strong analytical and problem-solving skills to tackle challenges head-on. Exceptional communication, interpersonal, and customer service abilities to connect and inspire. Solid organizational and time management skills, with the ability to prioritize effectively and keep things running smoothly. Comfortable using modern tools and technology to drive efficiency and improve outcomes. Join us in shaping the future of claims recovery and making a real impact. If you're ready to lead with passion and drive success, we want to hear from you! What we offer Annual base pay range is $43,775- $64,141 Actual base pay may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. Employees may also qualify for performance-based bonuses, merit increases, and other incentives based on individual and company performance. The availability and amount of these additional compensation elements are determined by company policy and may vary. Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance. We offer a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plans, paid time off, and other employee programs. Eligibility for benefits is subject to plan terms and conditions and may vary based on position and/or employment status. At Allianz we use some AI-assisted technology as part of our recruitment process to help match candidates to roles based on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and accuracy of candidate assessments and job recommendations, while all applications are reviewed by our recruitment team and final hiring decisions are made by humans. This posting is for an existing vacancy. 85353 | Customer Services & Claims | Professional | [[filter11]] | Allianz Partners | Full-Time | Permanent

Responsibilities

Lead and inspire a team of Recovery Associates to achieve customer service excellence and operational success. Monitor performance, provide guidance, and coordinate daily tasks to ensure service levels and productivity targets are met.