Claims Representative II, Major Events (Field) at Co-operators

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

100956.0

Posted On

11 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims investigation, Negotiation, Property claims settlement, Coverage interpretation, Critical thinking, Communication, Teamwork, Building appraisal, Loss control, Coaching, Training, Client service, Conflict resolution, Time management, Technical support

Industry

Financial Services

Description

#IN-DNI #LI-DNI Company: CGIC Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: English is required, French is an asset Additional Information: This/these role(s) is/are currently vacant THE OPPORTUNITY: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. As the Major Events Field Claims Representative II you will investigate, negotiate, and settle intermediate habitational, farm and commercial property claims for major events. You will also provide support for our claims operations by handling regular property claims during times when major events and associated claims volumes have decreased. HOW YOU WILL CREATE IMPACT: * Investigating, interpreting coverage, negotiating and settling major events property claims and regular property claims. * Collaborating with stakeholders to ensure efficiency, loss control, timeliness and quality of claims settlements, including performing on-site damage evaluations, preparation of and/or reconciliation of estimates, and cash settlements. * Coaching, training, and providing technical support to the claims team. * Conducting initial calls with clients, determining coverage, completing building appraisal reviews, arranging for payment, and settlement of claims. * Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement. HOW YOU WILL SUCCEED: * You influence change and are committed to continuous improvement, in order to exceed client expectations. * You leverage critical thinking skills to identify problems and proactively propose solutions. * Your strong communication skills allow you to clearly convey messages. * You’re an effective team player who shares knowledge to support our peers. TO JOIN OUR TEAM: * You have three years of experience in insurance, business or a related field. * You have a post-secondary education in a related discipline. * You have or are working towards the Chartered Insurance Professional (CIP) designation. * You are working towards being licensed in PEI, NB and NL. * This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.  WHAT YOU NEED TO KNOW: * You will travel regularly during Major Events. Extended time away at short notice is possible. * You are required to have your own vehicle, valid driver’s license and insurance. * Extended work hours, including evenings and weekends, will be required during peak periods and major events. * You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required. * You will work on a virtual team and a high degree of autonomy is required. * You will be subject to a Background check as a condition of employment & MVR in the event you are the successful candidate. WHAT’S IN IT FOR YOU? * Training and development opportunities to grow your career. * Flexible work options and paid time off to support your personal and family needs. * A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. * Paid volunteer days to give back to your community. * In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program. Salary information Expected Salary range :$60,574.00 to $100,956.00 CAD The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Responsibilities

The Claims Representative investigates, negotiates, and settles intermediate habitational, farm, and commercial property claims for major events. They also provide technical support to the team and ensure high-quality client service through effective damage evaluation and claim resolution.