Claims Resolution Specialist (RACQ Insurance) at IAG AUS

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Claims Management, Complaints Resolution, Conflict Resolution, Negotiation, Stakeholder Engagement, Complex Problem Solving, Empathy, Regulatory Compliance, Analytical Thinking, Communication Skills

Industry

Insurance

Description

From September 2025, RACQ’s insurance arm began a long-term strategic alliance with IAG. RACQ Insurance helps members live and move safely, securely and sustainably into the future. We’re proud to continue delivering trusted cover and local care, while embracing new opportunities to support our communities. Join our high-performing team, where you’ll play a key role in delivering fair and transparent outcomes for customers. In this role, you’ll manage complex and escalated insurance claim complaints, working closely with customers, third parties, and internal teams to resolve disputes efficiently and professionally. Acting as a trusted advisor, you’ll ensure feedback drives continuous improvement across the business. This is a full-time position with a fun and collaborative team based in Meanjin (Brisbane – Eight Mile Plains). What You'll Do • Investigate and resolve complex and escalated insurance claim complaints• Manage a portfolio of disputed claims with fairness and transparency • Collaborate with members, third parties, and internal teams to achieve timely resolutions • Provide expert guidance and act as a key liaison between stakeholders • Ensure member feedback informs process improvements across the business • Maintain compliance with regulatory and organisational standards What You'll Bring • Experience in insurance, complaints resolution, or complex claims management• Strong communication, negotiation, and conflict resolution skills • High level of empathy and commitment to delivering fair outcomes • Ability to analyse complex information and make sound decisions • Confidence in managing competing priorities and engaging stakeholders at all levels What We Offer • Boosted superannuation with 13% as standard. • 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). • Work from home and many more flexibility options with myFlex. • Up to 50% off personal insurance, including home and motor insurance. • Partner discounts on private health insurance, tech & appliances, and many more. • Industry-leading 20 weeks paid parental leave. • Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. *employment type eligibility criteria apply Applications close: Friday 19 June 2026 11:59PM AEST Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees

Responsibilities

Manage and resolve complex, escalated insurance claim complaints while ensuring fair and transparent outcomes for customers. Collaborate with internal teams and third parties to drive process improvements based on member feedback.