OVERVIEW:

If you’re looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Service Representative I. The ideal candidate will be a highly motivated individual with the drive and desire to make significant contributions to the success of SageSure Insurance Managers Claims Service. The Claims Service Representative I will provide informed and knowledgeable answers to policyholders, agents, and other customers seeking assistance.

What you’d be doing:

• Handle inbound claim inquiry calls and inquiry email requests
• Provide credible guidance and assistance to customers seeking assistance with claim handling procedures
• Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders
• Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests
• Provide prompt, courteous, and excellent service to internal and external customers always
• Identify service opportunities and suggests innovative ideas for improvement
• Handle multiple tasks while meeting established service requirements and standards
• Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues
• Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary.
• Other duties and projects as assigned
• Ability to work overtime as needed to meet business needs

We’re looking for someone who has:

• 1 to 3-years of customer service work experience
• Professionalism and accountability
• Effective and service-focused communication skills
• Strong decision-making and problem-solving skills
• Track-record of success in managing multiple, diverse, and concurrent work activities
• Acute forward-thinking skills
• Exceptional interpersonal skills, emphasis on building rapport
• High regard for accuracy and providing top level service

• Handle inbound claim inquiry calls and inquiry email requests
• Provide credible guidance and assistance to customers seeking assistance with claim handling procedures
• Effectively collaborate with team members and business partners to provide a high-level quality experience for our policyholders
• Document all calls and related correspondence using SNAPSHEET or other proprietary tools and office processes, document follow-up calls, voicemails, and any other pending service requests
• Provide prompt, courteous, and excellent service to internal and external customers always
• Identify service opportunities and suggests innovative ideas for improvement
• Handle multiple tasks while meeting established service requirements and standards
• Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues
• Ensure issues are referred to appropriate areas, leverage internal relationships to ensure efficient issue resolution and involve leadership when necessary.
• Other duties and projects as assigned
• Ability to work overtime as needed to meet business need