This is a hybrid role, with 2-3 in-office days required each week.
Hybrid – St. Louis, MO (Tuesdays and Fridays in office)
About the Role
At UniGroup, we help connect people and their belongings across the country. Occasionally, things do not end up where they should, and that is where our Claims Support Specialists come in. This role is part detective, part problem solver, and part negotiator. You will be responsible for investigating overages and shortages, tracing misdelivered items, and ensuring property gets back to its rightful owner.

What You Will Do

• Receive and prioritize inquiries regarding reported overages and shortages, often managing hundreds of open traces
• Analyze data, files, and correspondence to track where items may have gone, from warehouse stops to final delivery
• Communicate extensively with agents, drivers, and customers to gather information and resolve issues
• Persuade and motivate agents to take corrective actions while balancing customer satisfaction with cost-effective solutions
• Maintain accurate records of unresolved reports and follow up to closure
• Apply sound judgment and initiative while aligning with standard operating practices

What We Are Looking For

• High school diploma and 1 to 2 years of related experience (customer service, claims, or operations background a plus)
• Strong problem solving and investigative skills, with a natural curiosity to figure out the “why”
• Excellent communication and persuasion abilities, able to influence others without conflict
• Mental toughness and resilience, with the ability to stay calm and focused under pressure
• Attention to detail and organizational skills to manage a high volume of inquiries

Schedule and Work Environment

• Standard schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Hybrid: In-office on Tuesdays and Fridays to process incoming mail and forms, remote on other days

Benefits

UniGroup offers a comprehensive benefits package designed to support the well-being of our employees, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, including vacation, holidays, and sick time
• Life and disability insurance
• Employee assistance program
• Professional development opportunities

Why Join Us
This is a great opportunity for someone who enjoys investigative work, thrives on solving problems, and wants to make a direct impact on both our agents and customers. You will gain exposure to UniGroup’s operations and systems, with room to develop your career over time.
We foster diversity, in part, by imposing a strict policy of non-discrimination. Employment decisions are made without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, age, religion, disability, veteran or military status, genetic information or other status protected by the law.
We value the unique skills and experiences that veterans and separated service members bring to our workforce. While serving our country you have gained skills such as leadership, flexibility, and agility, which will help to make you successful here. We are dedicated to supporting military families and ensuring that we provide a welcoming environment for our country’s heroes. We hope you consider joining the UniGroup family.
UniGroup is committed to the full inclusion of all qualified individuals. As part of this commitment, UniGroup will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact careers@unigroup.com

• Receive and prioritize inquiries regarding reported overages and shortages, often managing hundreds of open traces
• Analyze data, files, and correspondence to track where items may have gone, from warehouse stops to final delivery
• Communicate extensively with agents, drivers, and customers to gather information and resolve issues
• Persuade and motivate agents to take corrective actions while balancing customer satisfaction with cost-effective solutions
• Maintain accurate records of unresolved reports and follow up to closure
• Apply sound judgment and initiative while aligning with standard operating practice