You will optimise performance of all insurance claims activities through Nutrien Ag Solutions by ensuring all claim administration functions are carried out in a professional manner within specified time frames. In addition, you will be responsible for:

• End to end management of basic to intermediate claims
• Providing updates to clients via phone and email in a clear and professional manner
• Settlement of claims
• Assisting Claims Manager and the team with more complex claims by loading and lodging them into the portal
• Following up with insurers in relation to claim progress and updates
• Providing an exceptional level of customer care

This role will suit someone who is a strong administrator who prides themselves in providing exceptional customer service ideally gained within the insurance industry. In addition, you will have/be:

• Enthusiastic with a strong customer service focus
• Brokerage experience preferred but not essential
• Demonstrated time management, multi-tasking & prioritising skills
• Strong written and verbal communications
• Excellent attention to detail and accuracy skills
• Previous experience in insurance/broking industry
• Ideally some administration experience
• You are a team player and enjoy working in a team environment
• Tier 1 accreditation or willingness to acquire one