Claims Services Representative (Call Center) at HCI GROUP INC

, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jan, 26

Salary

0.0

Posted On

19 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Active Listening, Problem Solving, Attention to Detail, Verbal Communication, Written Communication, Microsoft Outlook, Microsoft Word, Microsoft Excel, Phone Etiquette

Industry

Insurance

Description

Job Details Job Location: Tampa HQ - Griston Claims Management - Tampa, FL Salary Range: Undisclosed Description JOB SUMMARY The Claims Services Representative delivers exceptional customer service by efficiently handling inbound calls from policyholders, contractors, and public adjusters, processing claim notices and coordinating with internal departments to ensure fast and accurate claim resolution. Shift Pattern: Monday-Friday 10AM-7PM Hybrid/Remote: Must live within 60 miles of our HQ in Tampa, FL. ESSENTIAL FUNCTIONS Respond promptly and professionally to inbound calls regarding claims, providing accurate and thorough information Demonstrate empathy, active listening, and problem-solving skills Maintain clear, courteous, and professional communication with internal departments and external parties Upload claim correspondence timely to avoid any delays in the claim process REQUIRED SKILLS & EXPERIENCE One year or more related experience and/or training in a high-volume call center environment; or equivalent combination and experience Impeccable attention to detail with commitment to delivering error-free work Excellent verbal and written communication skills Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel with extensive working knowledge of Microsoft Excel formulas and spreadsheets Ability to manage multiple priorities within a fast paced and high-volume environment Ability to work well in a team-oriented environment, as well as independently Strong phone etiquette and Customer Service experience EDUCATION & TRAINING High school diploma required; Associate degree preferred LICENSES OR CERTIFICATIONS Insurance 6-20 License, preferred HYBRID WORKING & COLLABORATION WEEKS To foster HCI’s commitment to creating a collaborative work environment, remote workers will be required to report to a central office location for one week every quarter for collaboration, team building, and educational exercises. Attendance during collaboration weeks is a vital component of our team culture, and therefore mandatory unless exceptions are approved through Human Resources. Additionally, employees may be asked to report to the office outside of collaboration weeks as project requirements, team meetings, or other organizational needs that necessitate in-person collaboration occur. #Griston2 Qualifications

Responsibilities

The Claims Services Representative handles inbound calls from policyholders, contractors, and public adjusters, ensuring fast and accurate claim resolution. They maintain professional communication and upload claim correspondence timely to avoid delays.