Req # 9277
Bedford MK44 3JZ, UK
Job Description
Posted Wednesday, 10 September 2025, 19:00
We’re recruiting Claims Settlement Advisors to join our team, based at our office in Bedford, MK44 3JZ.
Our Claims Settlement Advisors manage total loss motor claims and provide a best-in-class customer service experience. The Claims Settlement Team assist with negotiating and settling total loss motor vehicle claims directly with policy holders, on behalf of our insurance partners.

WHAT WE NEED FROM YOU:

Essential

• Excellent customer service skills
• Strong attention to detail
• Excellent communication and interpersonal skills
• A team player
• Energetic and self-motivated
• Excellent computer & data entry skills
• Microsoft office skills (Outlook, Excel and Word)
• Well-presented and demonstrates a professional, friendly, positive attitude.
• Experience or working within a high functioning team
• Great literacy and numeracy skills

Desirable

• Previous experience of working within motor claim management
• Working in a Call Centre environment
• Examples of continuous learning and personal development
• Basic knowledge of motor vehicles

• Consistently improving upon and delivering a Customer Experience to the highest standards to both our internal and external customers
• Delivering a customer experience to the highest standards
• Meeting the required quality standards, to ensure operational excellence
• To ensure that all parts of the claim’s settlement process are carried out accurately and in a timely manner
• Build rapport with internal and external customers and take ownership for the customer journey
• Ensure a strong and consistent level of productivity is achieved
• Promote good teamwork and performance by supporting other team members when required
• Sharing new ideas to improve our service and demonstrating a positive demeanour at all times
• Such other duties as requested by your line manager