Claims Specialist at AustralianSuper

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Claims, Superannuation, Analytical Skills, Problem-Solving, Communication Skills, Attention to Detail, Teamwork, Autonomy, Microsoft Word, Microsoft Excel, Microsoft Outlook

Industry

Financial Services

Description

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members. Your New Role We have a 12-month max-term contract opportunity for a Claims Specialist to join the Claims Performance and Oversight Team and support the operational management of claims by our insurance provider and permanent incapacity decisioning processes. Key responsibilities will include; Lead the review and decisioning of permanent incapacity and terminal illness (as required) release recommendations. Review and decision declined insurance claims from our insurers. Represent the Claims Performance and Oversight Team at various committee meetings. Support the team in responding to internal and external insurance claim queries and complaints. Develop and maintain related documentation, processes, protocols, and procedures for consistent oversight and reporting. Raise exceptions, queries, and requests for information. Report and resolve insurance claims related breaches and incidents. Support the evolution of the Claims Performance and Oversight Team operating model by identifying opportunities for continuous improvement. Identify, review and assist with updating insurance claims related business rule changes and associated collateral. What You’ll Need Solid experience within insurance claims, ideally within superannuation industry. At least three years’ experience in superannuation insurance preferably group claims. Demonstrated ability to read and interpret insurance policies and legislation. An ability to understand complex documents including Trust Deed, contracts and legislation. Excellent written and oral communication skills, ability to proofread, spelling & English grammar skills essential. Critical thinker with strong analytical and problem-solving skills. Able to work diligently, efficiently, and with accuracy paying close attention to detail. An excellent working knowledge of/experience with Microsoft Word, Microsoft Excel & Microsoft Outlook. Excellent interpersonal skills which foster cooperation and teamwork in a close team environment. An ability to work autonomously and pro-actively without supervision and to set own work plan to meet deadlines. Excellent interpersonal skills which foster cooperation and teamwork in a close team environment. Life at AustralianSuper AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you. We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know. What’s Next Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results. At AustralianSuper, we embrace innovation to further enhance fairness and efficiency in hiring. We use Agentic AI to host our initial phone interview conversations, offering candidates a personalised, on-demand experience. Information shared through the tool is securely processed and stored in accordance with our privacy standards. https://www.australiansuper.com/careers/candidate-privacy-notice Australian or New Zealand citizenship or Australian permanent residency status is required. Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you. The AustralianSuper Story As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund. We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.

Responsibilities

The Claims Specialist will lead the review and decisioning of permanent incapacity and terminal illness release recommendations, and review declined insurance claims. They will also support the team in responding to insurance claim queries and complaints, and develop related documentation and processes.