JOB DESCRIPTION:

“TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.
In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.”

• Job Description

Under minimal supervision contribute to sustained revenue growth and profitability objectives of the business, handle and proactively manage with a high level of technical expertise all aspects of 3rd Party Liability, Bodily Injury Operations, within Casualty Claims Services. Responsible for the fiscal management and performance of indemnity spend on Casualty claims, following established claims settlement and case reserving policies, while ensuring regulatory compliance and coverage interpretation throughout the resolution of complex claims. Emphasis is placed on delivering an optimal client / 3rd party claimant experience through the investigation and fair and equitable resolution of all meritorious Casualty claims and the defence of all non-meritorious claims balanced with the need to protect shareholder value. Provides 3rd Party Liability, Bodily Injury claims technical expertise coaching for colleagues within the unit working closely with the regional and national claims management team. Emphasis is placed on working in a team environment that supports individual learning and development and the achievement of goals and objectives while creating and maintaining a positive and motivating work environment.

Provide support to FRC and CAT during CAT events and support to achieve target in Auto & Res Claims LEI score. Support FRC and CAT queues during CAT event when requested

• Job Requirements

Strategy Execution
Resolve complex claims adhering to established claims settlement policies and processes
Handles litigated claims as per TDI legal protocol
Execute policies and procedures governing the establishment and management of 3rdParty Liability, Bodily Injury case reserves
Ensure consistency in behavior and actions in line with company core values and exercise sound judgment in non-routine and complex situations
Proactively monitor legislative and jurisprudence changes and competitor policies and practices
Support the development of analysts through empowerment and coaching
Organizational Effectiveness
Apply established decision criteria triggering the management and resolution of complex claims
Participates in authority committee meetings
Make recommendations to their manager on trends with respect to legislative and jurisprudence, supplier relationships and the overall book of business
Alert their manager to any required policies, procedures and product changes based on exposure or risk due to judgements, wording, etc.
Collaborate to ensure sound business relationship for 3rd Party Liability, Bodily Injury with legal services suppliers and meet regularly to optimize knowledge transfer
Contribute to a culture that promotes ethical practices and a high degree of integrity
Financial Management
Execute authority to fairly settle complex claims up to authority limit
Accountable for adequacy of Bodily Injury case reserves
Responsible for identifying and preventing indemnity leakage
Work closely with other Complex and Specialist Claims Analysts and the actuarial department to examine trends and predictors that may have a financial impact on Bodily Injury case reserves
People Management
Collaborate with internal and external stakeholders and contribute to the Bodily Injury claims team to accomplish goals and objectives
Provide ongoing support and coaching to support the development of Bodily Injury analysts
Acts as a role model in openly endorsing the organization goals and strategies
Internal Practices
Develop and encourage change and innovation at all levels of the unit and foster continuous improvement and new ideas adopting best practices
Proactively monitor market changes and competitor offerings, assess current and future client needs and evaluate unit effectiveness in responding to changing conditions
Participates in projects, assignments, workshops, and training initiatives, as assigned.

WHO WE ARE:

As part of TD Bank Group, one of Canada’s largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Please refer the Job description for details