WHAT YOU’LL NEED FOR SUCCESS

• Requires 5 years+ in a claims role with a broker, insurance carrier, or independent adjuster
• Claims experience is an asset
• Strong customer service orientation (internal and external)
• Self-starter and strong initiative
• Computer Proficient in Microsoft Office: Word, Excel, and Outlook
• Strong sense of urgency, attention to detail and ability to manage the requirements of the role effectively
• Ability to manage conflicting priorities effectively
• Effective communication, negotiation and presentation skills with clients up to the C-Level/President
• Travel: 10% for client meetings

ABOUT THE ROLE

We’re looking for a Claims Specialist to work as a liaison and claims advocate between internal and external clients and adjusters to ensure optimal claims handling and superior claims service. This is an excellent opportunity for an Insurance Broker, Claims Adjuster, or Insurance Professional. This role reports to the SVP, Claims. Travel may be required at times for client meetings.

WHAT YOU’LL DO

• Providing support to HUB clients on all claims-related matters throughout the entire claims process and advocating on behalf of a satisfactory claims resolution.
• Guiding internal teams on the claims process and building knowledge and capability through reporting for large clients, generating loss run reports and advising on general claims questions.
• Providing support pre-loss, during a loss and post-loss by providing claims counselling and engaging experts as necessary.
• Analyzing claim trends to ensure alignment with loss control procedures.
• Effectively analyze and interpret policy wording.
• Working closely with the Commercial and Personal Lines Practices
• Providing status updates to Client and Account Teams and providing appropriate consulting and guidance where required.
• Maintaining accurate and up-to-date electronic claims files through Epic.