EXPERIENCE AND TRAINING

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: One year of general clerical experience involving interviewing and obtaining financial/personal history from the general public is desirable.
Training: Equivalent to an associate’s degree from an accredited college or university with a major in criminal justice, accounting, public administration, business administration, or a closely related field.

KNOWLEDGE OF:

• Basic financial record keeping practices.
• English usage, spelling, grammar and punctuation; basic mathematical calculations.
• Modern office procedures, methods and computer equipment.
• Interviewing techniques for obtaining factual and financial information.

Ability to:

• Learn the criminal justice system as it pertains to victim/witness activities.
• Learn regulations and procedures associated with victim compensation.
• On a continuous basis, know and understand all aspects of the job; intermittently analyze work papers; identify and interpret technical and numerical information; explain designated and specific regulations and procedures to clients and the general public.
• On a continuous basis, sit at a desk for long periods of time; intermittently walk, stand, bend, climb, squat, twist and reach while retrieving or returning files or making field visits. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone and write or use a keyboard to communicate through written means; see with correctable acuity sufficient to read characters on computer screen; hear and speak with correctable acuity sufficient to communicate with clients; and lift light weight.
• Make rapid and accurate arithmetic calculations including addition, subtraction, multiplication and division.
• Learn to understand and apply complex laws and regulations.
• Learn to apply regulations and laws to a variety of situations affecting victims and witnesses.
• Effectively interview a wide variety of individuals from diverse cultural and socio-economic backgrounds and who may be physically, emotionally or mentally impaired or distressed.
• Maintain confidentiality.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Prioritize work in order to meet various program compliance deadlines.
• Obtain information through interview; work fairly and courteously with the public; handle multiple case assignments; and work effectively with interruptions.
• Analyze situations quickly and objectively and determine proper course of action within established guidelines and parameters.
• Use a computer, calculator, telephone, and a photocopy machine.
• Type at a speed necessary for successful job performance.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the performance of required duties.

Duties may include, but are not limited to, the following:

• Assist victims in completing victim of crime applications for; determine which documents will be necessary to support wage and/or medical losses on applications.
• Complete analysis of financial losses including those from medical expenses and wage losses; consider possible sources of reimbursement, i.e., insurance coverage, civil suit settlements, restitution orders and public assistance programs; obtain verification from medical providers, employers, insurance companies and other agencies.
• Determine and request necessary verification/data to accurately evaluate and determine applicant’s eligibility for designated programs.
• Interpret and explain designated program regulations, obligations, procedures and other pertinent information on an individual basis, in person or by telephone, to applicants and participants.
• Maintain appropriate and accurate case records, documentation and files, including performing data entry into automated record systems; monitor and follow-up on due dates; prepare and maintain other documents associated with designated program areas and related reporting requirements.
• Prepare correspondence, program information and related reports.
• Maintain records and statistics as requested by the Victim/Witness Supervisor.
• Perform various office support and clerical duties such as receiving and logging phone calls, typing and processing program forms.
• Travel to and from locations in a variety of outdoor weather conditions.
• Establish and maintain working relationships with other criminal justice and public and private agencies.
• Build and maintain positive working relationships with co-workers, other County and departmental employees, community agencies and resources, and the public utilizing principles of effective customer service.
• Perform related duties as required.