Claims Specialist at Suncorp Group

Toowoomba, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

62000.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compassion, Resilience, Confidence, Attention To Detail, Empathy, Curiosity, Growth Mindset, Critical Thinking, Problem Solving, Objection Handling, Complaint Handling, Customer Service

Industry

Insurance

Description

What It’s Really Like to Be a Motor Claims Specialist at Suncorp Our specialists do more than handle claims — they support customers during stressful times. From guiding them through the process to restoring confidence, we help people get back on the road and back to life. Collaboration is key, and no one faces challenges alone. The role is fast-paced and rewarding because every claim represents someone who needs our help. If you want a meaningful career in a supportive team, join us. Position Overview * Location: 109 Neil Street, Toowoomba, QLD 4350 * Contract Type: Permanent Full-Time & Part-Time * Start Dates: Monday 15th June 2026 * Assessment Centre/Interview Dates: 26th of May * Salary: $62,000 exclusive of 12% super + performance-based incentives * Training: 5-week full-time, fully onsite structured training program, followed by additional onsite training within the first 3 months of commencement. For Part Time candidates it is Full Time hours during training. * Hybrid Working: After training, hybrid work applies What I Do as a Motor Claims Specialist Here’s what a day can look like: * Phone-Based Role: This is an inbound phone-based role, where I connect with customers directly, offering support and guidance at a time when they need it most. * Be the First Point of Reassurance: When someone lodges a claim, I’m often their first conversation after a stressful moment. I really listen and help them feel heard and supported. * Guide Customers Through Their Claim: I walk them through what happens next, explain what’s covered, and make things simple, so they always know what to expect. * Solve Problems and Think on My Feet: Every claim is different. I look for solutions, use my judgement, and make fair decisions that balance empathy with policy. * Objection and Complaint Handling: At times, I’ll need to manage objections or handle complaints, addressing concerns while maintaining professionalism and empathy. * Critical Thinking: Each situation requires critical thinking to assess and determine the best course of action for both the customer and the company. * Lean on the Team: We debrief after tough calls, share wins, and help each other learn because at Suncorp, you’re never on your own. What You’ll Bring This isn’t just a call centre job — it’s real, human work. You’ll do well here if you bring: * Compassion: A calm, reassuring voice that helps people feel supported. * Resilience: The emotional strength to stay steady, even when the calls are tough. * Confidence: The ability to make clear, fair decisions and communicate them with care. * Attention to Detail: Sharp focus to manage multiple claims and systems accurately. * Empathy & Curiosity: A genuine interest in understanding customers and finding the best outcome. * A Growth Mindset: Experience in customer service, contact centres, or insurance is great but what matters most is your attitude and willingness to learn. * Critical Thinking & Problem-Solving: Ability to assess situations and think critically to find the best solutions, even in challenging circumstances. Why You’ll Love Working at Suncorp When you join Suncorp, you’re not just starting a job, you’re building a career with a company that values your growth, well-being, and success. Here’s what we offer: * Salary: $62,000 exclusive of 12% super + performance-based incentives (pro rata for part-time). * Leave benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay). * Hybrid working: Flexible mix of office and home. * Work-life balance: Support to thrive personally and professionally. * Staff discounts: Exclusive offers on Suncorp Insurance Brands (AAMI, Shannons, Apia & more) plus 400+ retailers. * Reward & recognition programs: Celebrating your achievements. * Career development: Ongoing training, growth opportunities, and support. * Reputable employer: A trusted, inclusive, and diverse organisation. It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here [https://www.suncorpgroup.com.au/careers/benefits] Shift Option: * Full-time, Mon–Fri (8:00am–10:00am start window, with a latest finish of 6:00pm, 37.5 hrs/week) * Part-time, Mon – Fri (12:00pm – 2:00pm start window, with a latest finish at 7:00pm, 25hrs/week) * Part-time, Mon – Fri (8:00am – 10:00am start window, 25hrs/week) Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. Chase the sun, apply online today At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact madison.king@suncorp.com.au [madison.king@suncorp.com.au] for a confidential conversation. For over 100 years Suncorp Group has been driven by our guiding Purpose – to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility – to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon. We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day. That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

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Responsibilities

Act as the first point of contact for motor insurance claims, providing emotional support and guidance to customers. Manage the claims process by assessing situations, making fair decisions based on policy, and resolving complaints.