Claims Supervisor at Chesapeake Employers' Insurance Company

Towson, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

129040.0

Posted On

25 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Coaching, Training, Supervision, Analytical Thinking, Problem Solving, Communication, Workers' Compensation Law, Medical Terminology, Financial Analysis, Project Management, Mentoring, Customer Experience Management, Quality Management, Human Resources Management, Bilingual Skills

Industry

Insurance

Description

Who We Are Chesapeake Employers’ Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders. Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best. Position Summary Provides technical and supervisory guidance, and training to employees of the Claims unit regarding investigating, evaluating, and general claims management in accordance with Maryland Workers’ Compensation Law and internal guidelines. This position also works with claims management to ensure best practices are properly developed and implemented throughout the department. Duties and Responsibilities Coaches, trains, mentors, develops and provides direction and guidance to claims adjusters at various levels of experience Supervises and independently reviews cases for proper handling and reserving in accordance with the Claims Operating Guidelines, Audit Protocols and best practices established within the company for assigned claims personnel Demonstrates the ability to review and provide recommendations for claims with various levels of complexity Demonstrates an understanding of the impact of Medicare on workers’ compensation claims to include Medicare-Set Asides and Conditional payments Establishes and maintains an open line of communication with employees, claimants, and attorneys to address and resolve issues Supervises the performance management process for all assigned employees Reviews and approves proposals for claim resolution, including settlement or stipulation; provides appropriate analysis when authority requested is above theirs Reviews and adheres to Claims Operating Guidelines and communicates to staff regularly any updates or modifications Participates in phases of recruitment and interviewing Assists claims management in various projects, including training and other departmental projects Assists as needed in corporate projects Provides professional representation and conducts on-site visits to policyholders or state agencies to review claims and services when appropriate Analyzes and exhibits a higher level of understanding of claims financial exposure directly impacting the business and stakeholders Inspires a culture of change and role models the behaviors needed to drive and embed change Develops a strong, collaborative relationship within claims and with all other support stakeholders to identify areas for improvement and engage in cross-departmental development to support overall claims and corporate goals Skills, Education and Experience Bachelor’s degree preferred and industry-related designation or other commensurate education Minimum of 7 years’ experience in workers’ compensation claims handling Successful experience in supervision, training, and leading projects Professional writing and PC skills Strong working knowledge of Maryland Workers’ Compensation Law Ability to manage caseload at various levels of complexity Knowledge of medical terminology Thorough understanding of workers’ compensation calculations, including but not limited to average weekly wage, disability ratings, and reserves Bilingual skills preferred Positional Competencies Analytical Thinking/Problem Solving Decisiveness Quality Management Customer Experience Management Drive for Results Human Resources Management Physical Demands While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl. The employee may occasionally lift up to 30 pounds. Specific vision abilities are required, including close vision, peripheral vision, and the ability to adjust focus. Work Environment Office environment. The noise level is usually moderate. Salary $83,250 - $129,040 (per year, commensurate with experience) What We Offer We offer a competitive benefits package that includes health, vision, and dental coverage, a robust PTO plan, an 8% employer contribution to retirement regardless of team member contribution, educational assistance, and opportunities to participate in team member appreciation events. Additionally, we provide STD, LTD and group life insurance 1X a team members salary. You'll also enjoy free tickets to community attractions, all part of our commitment to providing a high quality of work life. You will have the flexibility to thrive in a hybrid work environment and an opportunity to participate in development and volunteer programs.

Responsibilities

The Claims Supervisor provides technical and supervisory guidance to the Claims unit, ensuring compliance with Maryland Workers’ Compensation Law. They coach and mentor claims adjusters while reviewing cases for proper handling and reserving.