Our client is a leading provider of insurance claims solutions, offering expert services across multiple lines including property, casualty, and specialty risk. Known for their commitment to operational excellence and client satisfaction, they support insurers with tailored strategies that drive results. Their culture promotes innovation, accountability, and professional development—empowering employees to contribute meaningfully in a collaborative, high-performing environment.
As a Claims Supervisor in Commercial Lines, you will lead a dedicated team of adjusters, providing guidance, oversight, and performance management to ensure consistent, high-quality service delivery across a broad portfolio of claims.
Apply directly or reach out for a confidential discussion with MinJae at 236-427-4932 or mpark@impactrecruitment.ca.
Job ID 282123

Benefits & Perks

• Base salary between $100,000 – $130,000+ (based on experience)
• Comprehensive health benefits plan
• Pension plan
• Paid vacation and personal days
• Hybrid or fully remote work options available
• National-level exposure – team licensed across Canada
• Opportunity to lead a strong, collaborative team of adjusters
• Growth path in leadership within a respected claims organization
• Career growth in a well-established and trusted insurance organization

Responsibilities

• Lead and supervise a team of 12–14 adjusters across multiline claims (property, casualty, liability, specialty, etc.)
• Provide coaching, mentorship, and performance oversight to ensure team success
• Manage all operational aspects of claims handling – 100% focus on team leadership, not file adjusting
• Oversee technical accuracy, data input quality, and ensure proper billing practices
• Monitor and manage team KPIs and performance targets, including diary compliance and productivity
• Collaborate with internal stakeholders to identify process improvements
• Provide technical support and build team credibility with clients and partners
• Support reporting, analysis, and operational metrics to drive decision-making

Qualifications

• Minimum 10 years of experience in claims adjusting (multiline preferred: auto, property, casualty)
• At least 2 years of leadership or team management experience in a claims environment
• Strong technical background with demonstrated credibility in claims practices
• Proven ability to coach and develop a high-performing team
• Must have CIP and be licensed to adjust claims in multiple provinces
• Excellent communication, analytical, and organizational skills
• Flexible and adaptable leadership style, capable of managing remote or hybrid teams

David Aplin & Associates Inc., operating as Aplin, and its associated brands, CompuStaff and Impact Recruitment, is an award-winning employment agency connecting diverse, top-tier talent with exceptional organizations across North America. We welcome applicants from all backgrounds and charge no fees to apply or engage with our recruiters. Our clients partner with us to help expand and diversify their teams. Please note that all applicants must be legally entitled to work in Canada, including holding any necessary work permits

• Lead and supervise a team of 12–14 adjusters across multiline claims (property, casualty, liability, specialty, etc.)
• Provide coaching, mentorship, and performance oversight to ensure team success
• Manage all operational aspects of claims handling – 100% focus on team leadership, not file adjusting
• Oversee technical accuracy, data input quality, and ensure proper billing practices
• Monitor and manage team KPIs and performance targets, including diary compliance and productivity
• Collaborate with internal stakeholders to identify process improvements
• Provide technical support and build team credibility with clients and partners
• Support reporting, analysis, and operational metrics to drive decision-makin